Since its launch in November 2022, ChatGPT has modified the way in which individuals write emails, handle their social media accounts, and generate code. Now, a brand new report from ChatGPT-maker OpenAI is giving contemporary perception into how individuals are actually utilizing the chatbot.
OpenAI’s researchers revealed a 64-page examine on Monday with the Nationwide Bureau of Financial Analysis (NBER) that discovered practically 80% of all conversations with ChatGPT had been involved with three classes: sensible steerage, looking for data, and writing assist. The examine, which was primarily based on greater than one-and-a-half million ChatGPT messages despatched from Could 2024 to July 2025 by 130,000 customers, is the most important of its variety to this point.
Here is what it discovered:
Associated: ChatGPT’s New Replace Can Create PowerPoint Displays and Excel Spreadsheets for You
What Are ChatGPT’s Demographics?
ChatGPT’s demographics have modified within the years since its launch.
The share of male customers has declined from 80% within the first few months after the chatbot’s drop in late 2022 to 48% as of June 2025, which makes the chatbot’s main consumer base now primarily feminine.
In the meantime, practically half of all messages despatched to the chatbot since launch had been despatched by customers underneath the age of 26. Gen Z is embracing AI, with a survey performed by Worldwide Office Group earlier this 12 months discovering that near two-thirds of Gen Z respondents had been instructing their older colleagues the way to use AI.
OpenAI additionally introduced on Tuesday that it was creating a special model of ChatGPT for teen customers underneath the age of 18 that prioritized teen security.
How Are Individuals Utilizing ChatGPT?
The most typical use case was “sensible steerage,” which is outlined within the report as encompassing actions, similar to tutoring, instructing, how-to recommendation, and arising with artistic concepts.
The subsequent hottest class concerned “looking for data,” which is labeled as looking for details about individuals, merchandise, and present occasions, like conducting an internet search.
The ultimate well-liked use case included writing duties that routinely generate emails and paperwork, and modifying textual content. Writing was the commonest use case at work, with a median of 40% of work-related messages on ChatGPT stemming from writing queries. Most requests requested ChatGPT to have a look at textual content the consumer had already written as a substitute of making one thing new. In different phrases, two-thirds of writing messages requested ChatGPT to edit, translate, critique, or modify textual content as a substitute of producing new textual content.
“Writing dominates work-related duties, highlighting chatbots’ distinctive potential to generate digital outputs in comparison with conventional search engines like google and yahoo,” the examine learn.
Associated: ChatGPT’s Creators Are Nervous We Might Get Emotionally Connected to the AI Bot, Altering ‘Social Norms’
The examine additionally categorised messages one other manner, utilizing three classes primarily based on the form of output the consumer was in search of: Asking, Doing, or Expressing.
“Asking” applies to almost half of all messages despatched to the chatbot (49%), which happens when a consumer seeks details about a topic or an answer to an issue. “Doing” refers to duties the place a consumer desires an output, particularly writing actions, and applies to 40% of all messages. “Expressing,” which refers to 11% of all messages, occurs when a consumer communicates their views or emotions with out asking for any data or motion.
Primarily based on these classifications, customers had been extra seemingly to make use of ChatGPT to search out solutions to questions relatively than to hold out duties or categorical opinions. ChatGPT customers tapping into the chatbot at work had been most definitely to make use of it to hunt data and discover data.
“General, we discover that information-seeking and choice assist are the commonest ChatGPT use circumstances in most jobs,” the examine reads.
Associated: Is Your ChatGPT Session Going On Too Lengthy? The AI Bot Will Now Alert You to Take Breaks
Regardless of dialogue from tech leaders like Google CEO Sundar Pichai and Nvidia CEO Jensen Huang, it looks as if vibe coding remains to be area of interest. The examine discovered that comparatively few customers had been tapping into ChatGPT to code; solely 4.2% of messages had been associated to laptop programming, a lot lower than 33% of all work-related conversations with competing chatbot Claude from Anthropic.
Additionally, solely a small share of customers had been utilizing ChatGPT for companionship or steerage on social points. Lower than 2% of ChatGPT messages had been about relationships and private reflection, per the examine.
Since its launch in November 2022, ChatGPT has modified the way in which individuals write emails, handle their social media accounts, and generate code. Now, a brand new report from ChatGPT-maker OpenAI is giving contemporary perception into how individuals are actually utilizing the chatbot.
OpenAI’s researchers revealed a 64-page examine on Monday with the Nationwide Bureau of Financial Analysis (NBER) that discovered practically 80% of all conversations with ChatGPT had been involved with three classes: sensible steerage, looking for data, and writing assist. The examine, which was primarily based on greater than one-and-a-half million ChatGPT messages despatched from Could 2024 to July 2025 by 130,000 customers, is the most important of its variety to this point.
Here is what it discovered:
The remainder of this text is locked.
Be part of Entrepreneur+ at this time for entry.
