The Worldwide Bridge, Tunnel and Turnpike Affiliation (IBTTA), the worldwide affiliation for toll facility house owners, operators and the companies that assist them, have introduced the winners of the 2025 Toll Excellence Awards and the Outreach, Alternative, and Engagement Award.
These honors have fun innovation and greatest practices throughout the worldwide tolling and user-fee transportation sector.
“Every year, the Toll Excellence Awards get extra aggressive, and 2025 isn’t any exception,” stated IBTTA president James Hofmann, govt director and CEO of the North Texas Tollway Authority. “These winners showcase the perfect in innovation, creativity and affect, bettering security, strengthening operations, advancing expertise and constructing stronger connections with the communities we serve.
“I congratulate all of the winners for elevating the bar as soon as once more, and I encourage all the trade to hitch us in Denver this October to have fun their achievements, share greatest practices and assist form the way forward for tolling,” Hofmann added.
2025 Toll Excellence Awards winners:
Administration and Finance – Illinois Tollway
Transitional Responsibility Program: The Illinois Tollway’s Transitional Responsibility Program helps restoration and sustains service by serving to workers return to medically acceptable roles whereas recovering from damage – lowering prices and misplaced workdays whereas retaining roadway operations constant and secure.
Buyer Service and Advertising Outreach – Ohio Turnpike and Infrastructure Fee Elevating Consciousness About Toll Textual content Scams: The Ohio Turnpike guarded towards smishing by launching a speedy multimedia marketing campaign to fight nationwide textual content scams impersonating toll companies, restoring buyer confidence and offering a mannequin for companies nationwide.
Security – Central Florida Expressway Authority
Drive Sensible Florida: CFX’s Drive Sensible Florida marketing campaign is remodeling driver habits and stopping crashes through the use of habits change advertising and marketing to handle main crash causes via constructive reinforcement, focused micro-campaigns, and neighborhood partnerships.
Social Duty – MTA Bridges and Tunnels
New York Central Enterprise District Tolling Program and Congestion Reduction Zone: New York’s Central Enterprise District Tolling Program, launched in 2025, marked a historic first by lowering gridlock and advancing entry, slicing congestion, bettering journey occasions, producing crucial transit funding, and creating new low cost and exemption plans for drivers.
Know-how – Kansas Turnpike Authority
Cashless Tolling : The Kansas Turnpike executed a seamless in a single day conversion to cashless tolling, changing its legacy ticket system with a sophisticated all-electronic platform and streamlined buyer expertise.
Toll Operations, Engineering and Upkeep – Central Texas Regional Mobility Authority Recurring Violator Enforcement Treatments Program: CTRMA’s Recurring Violator Program is defending income and selling equity by addressing unpaid tolls via a data-driven, graduated enforcement course of that recovers income and adjustments driver habits.
Personal Sector Innovation – TransCore
MTA Bridges and Tunnels Central Enterprise District Tolling Program: On behalf of MTA Bridges and Tunnels, TransCore delivered AI-powered tolling at scale with the US’s first congestion pricing system – utilizing AI and machine imaginative and prescient to course of each car as a video-based transaction.
Personal Sector Innovation – Valerann
Perception Roads: AI-Pushed Security and Effectivity on Eire’s Motorways: In collaboration with Transport Infrastructure Eire, Valerann delivered sooner detection and safer roads by piloting an AI-powered platform that recognized incidents as much as 35 minutes sooner, lowering congestion and bettering security.
To view background info on the 2025 Toll Excellence Awards winners, click on right here.
Outreach, Alternative and Engagement Award
Illinois Tollway
Illinois Tollway – Range Advisory Council
Since 2015, the Illinois Tollway’s Range Advisory Council has been constructing alternatives and driving inclusion by bringing collectively greater than 20 advocacy teams to develop alternatives for small, various, and veteran-owned corporations whereas strengthening pathways to building careers.
To view background info on this award winner, click on right here.
Awards presentation
The Toll Excellence Awards and Outreach, Alternative, and Engagement Award will likely be formally offered throughout IBTTA’s 93rd Annual Assembly and Exhibition in Denver, October 11–14, 2025. The occasion may also characteristic the announcement of the President’s Award for Excellence, given to one of many Toll Excellence Award winners. Attendees may also have the chance to take part in technical excursions and discover the trade’s largest exhibit corridor.
